Customer C is a tool manufacturer targeting North American market who has it own warehouses scattered in North American. But these warehouses can only provide drop service which only allow truckers to pick up empty containers after empty notice. In order to save drop and bobtail fee for customer, we assign specialist in North America to coordinate trucking resources, keeping balance on full and empty containers, aiming to cater time schedule while saving cost. This service has gain customer’s confirm and trust then lead to long cooperation relationship with us.
2021-11-11
Customer N is a plastic goods factory majored in North America, targeting ultimate consumers. Most consignee lack import experiences and are not willing to sign attorney document for custom clearance nor track cargo logistics record. GRANDFLYING established project team to build brief and clear communication bridge towards consignee to adjust to their communication habit and reduce unnecessary paper work. Consignee’s satisfaction for the DDP service leads to next booking order to shipper. GRANDFLYING hold the value “Customers win, we win”, so we achieve highest praise from customer.
2021-11-11
Customer H is one of our VIP customer who has large export demand under DAP term. Since customer company has strict cost control management, they closely monitor container status and request to avoid extra charge as much as possible. Hence we customized daily tracking report to for customer which clearly shows each logistics step and estimated time of next action such as discharge date/ last free day of demurrage/full pick-up appointment with terminal/estimated delivery date. This daily tracking report is handy for customer to manage monitoring stock and produce schedule.
2021-11-11
Customer M is a domestic manufacturer who sell textile products on E-business platform. Their cargo export to Amazon FBA warehouse or overseas warehouses. We provided variety of extra services in our overseas warehouses such as tally/ package changing/palletizing/ labeling/ taking photo. Even in tough seasons when receiving warehouses offer less appointment slots, we help communicate with these receiving warehouses to make delivery in time. All these efforts help customer catch sales promotion season. Money is time, we save customer both.
2021-11-11
Customer B is focusing on selling distance remote controlling robots. Customer bought one robot from overseas then intended to export it from China. Unfortunately container was selected by random exam. Custom needed a series of related document including original import custom declaration document. However customer couldn’t find this crucial document due to long time passed since its import then custom hold arose. To solve this difficulty and ensure cargo load on vessel in time, our broker started explanation and negotiation with local custom and finally cargo was released after local custom checked with original import custom. GRANDFLYING is able to deal with toug...
2021-11-11
Customer E is a trading company. Its manufacturer delayed cargo ready date so risk arose that cargo could not load on vessel in time. To help customer gain trust from consignee, we tried our best to accelerate speed to catch terminal cut-off time. In order to achieve that, we dispatched trucks waiting at factory site, once cargo was ready trucker would immediately deliver container to terminal. Meanwhile we asked shipping carrier to keep space for our cargo so container could load on vessel even though it passed cut-off time.
2021-11-11